Privacy Policy

Solderstar Ltd provides thermal profiling and process monitoring solutions for electronics manufacturing and related industries.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

• Email: info@solderstar.com
• Website: Solderstar Ltd

We may collect and process the following types of information:

Information You Provide

This may include:

• Name
• Company name
• Email address
• Telephone number
• Shipping or billing address
• Information submitted through contact forms
• Enquiries or support requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

This information is typically collected using cookies and analytics technologies.

We use your information to:

• Respond to enquiries and support requests
• Provide products and services
• Process orders and transactions
• Improve website functionality and performance
• Monitor website usage and analytics
• Send relevant business communications
• Comply with legal obligations

We will only use your personal data where we have a lawful basis to do so under UK GDPR and applicable data protection laws.

We process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

Legitimate interests may include improving our services, website security, and customer communications.

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

Please see our separate Cookie Policy for more information.

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Website hosting providers
• IT and security providers
• Payment processors
• Shipping and logistics companies
• Analytics providers such as Google Analytics

Third parties are required to protect your data and only process it for authorised purposes.

Some third-party providers may process data outside the United Kingdom or European Economic Area (EEA).

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Under UK GDPR and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request transfer of your data
• Lodge a complaint with a supervisory authority

In the UK, you can contact the:

Information Commissioner’s Office (ICO)

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage method is completely secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.

Any updates will be posted on this page with a revised “Last updated” date.

If you have questions regarding this Privacy Policy or your personal data, please contact:

• Email: info@solderstar.com
• Website: Solderstar Ltd